Last week I went to Walmart just to do a little shopping. When I tried to give the cashier my coupons, she wouldn't take the internet printable coupons. I asked why, and she said it was a policy they started around the end of last year. I explained I had been there since then and used them with no problem. So, I asked her to check and make sure. She spoke with customer service and they said the same thing. So, I asked her to take the items I was going to buy with the coupons off my order, and she did.
Now, I know others have had problems using internet coupons, but this was a first for me. I have read on Freebies 4 Mom and other places about this. They recommend bringing a copy of Walmart's coupon policy to the store with you. Since I did not have this with me, I did not try to force the issue.
However, when I got home, I e-mailed Walmart directly and inquired of their policy, just to be sure. You can imagine my surprise when just a few days later, I received a call from Walmart. I spoke with the manager of the store and she apologized for them not taking my coupons. She also gave me her name and the other manager's name as well, in case I have any problems in the future. I was assured the staff would be reminded of the correct policy as well. I was very happy with the way they addressed my problem.
To avoid this problem, you may want to print their coupon policy here, and take it with you when you go.